Customer Testimonials
Cordial and helpful
Did all work timely Did call with a recommendation to change cabin filter He also found me a coupon to use to help lower the bill
Everyone very helpful and willing to help out as needed. Also gao a ride home as well.
Speedy and great service !
A service people add bigger's Chevrolet. We're courteous. It did not take a long time to finish the job. I am very happy with their service.
It’s always a good experience here. I just came for a regular oil change
Very aggravated that I had my car for less than 30 days and had to spend almost 1000. That I do not have to get it fixed. Nothing else to say. Stop sending me surveys
I decided to get a new vehicle after my 2015 Red KIA Rio from Carmax had reached to the points draining some money here and there, due to many of technical issues happened. Previously I did some research to my Credit Union, KIA dealership and Carmax for getting some trade-in knowledge or financing information. Then I walked into Biggers Chevy in Elgin and met with Diego Montes, through a recommendation from a good friend of my husband. I was glad we met with Diego, a veteran car salesman himself, he was friendly, fully understanding and knowledgeable helping me finding a new ... Read More Google - Sep 20, 2026
I waited longer than usual. Customer service was great .
Great service from Hugo and the management team. Would recommend biggers to anyone.
⭐️⭐️⭐️⭐️⭐️
I had the most phenomenal experience at Biggers Chevy, and I can’t say enough wonderful things about the entire experience! From the moment I walked in, I felt welcomed, respected, and truly valued as a customer.
A huge shout-out to Diego Montes, who was absolutely amazing! Diego went above and beyond to make sure I understood everything and that I was comfortable throughout the entire process. He was patient, professional, knowledgeable, and genuinely cared about helping me find the right vehicle for my needs.
What stood out the most was that Diego never made me feel pressured. He listened ... Read More Google - Sep 18, 2026
Great service by Mike the assistant service manager!
Whether in service or sales they are always ready help out. Also nice to a ride home while waiting for car to get fixed.
My experience buying a car at Biggers was great . There was no pressure. Diego was very helpful.
Polite, on time. Great Job
Always a pleasure to do business with Biggers Chevy. Everyone is always very friendly. I recently was helped by Brian Peńa. He listened to what I wanted and answered all my questions.
Biggers does excellent work. My only negative comment would be the maintenance or repair is sooo expensive.
Service done. Oil changed and tires rotated per maintenance schedule. Service personal very professional. Thanks
Bobby treated us very welll.,,Great guy to do business with .
The staff was courteous at all my needs especially Jeff and Joe I highly recommend these guys thank you
Rep was Professional and explained everything clearly. The work was done in a timely manner and the whole experience was great. Thanks.
Great communication. The shuttle service is a big plus.
Outstanding customer service and communication. The only problem I have is somebody stole my radar detector out of my truck……..
Went in for an oil change. Everyone was pleasant and I was in and out of there within an hour I recommend Biggers
Quick fast and easy
Was with me all the way. This is customer service @ it's best. Great Job!
Very easy to deal with, the whole process was quick and painless. I was very happy.
Quick on questions about what your vehicle trouble is. Pinpoint what options you have make sure all warranty is updated or need to be before work gets underway. Friendly service team is greeted with smiles and understanding of your thoughts on your vehicle troubles.
Always go here for anything , they are timely and consistent and thorough. Will always recommend Biggers!
It went good Wait time was good he explained what they did and also let me know what maintenance l need later on
Good experience, wait time was acceptable . ........ ....... ...... ..... .... . No more
Very, very over PRICED for a radiator hose, hose clamp, and coolant that cost for parts a total of $159.13 and a WHOPPING $523.98 in LABOR for a total of $683.11. Just to fix a leak on my radiator/hose was WAY MORE THEN I WANTED TO SPEND!!!
Great customer service and oil change was done in a timely fashion, thank you for your service
Mike and team did a fantastic job. They took care of the issue. They took the extra time to make sure the issue was resolved. Nothing but top class service.
Great customer service and discussed the issue and he worked to resolve. He does a great job and this is why we continue bringing our service needs to Biggers
He took care of the issues and provided superior service We appreciate the great customer service
Overpriced When they want $200 to replace a tpms sensor ..that's overpriced . Had 2 done elsewhere $62
Employees always nice, pleasant and curious. Why better then were I purchased the car from.
Awesome!!! Very caring, very professional, very knowledgeable. Will provide every buyer with all the information needed to make a good decision.
Austin was great to work with. He explained everything and understood when I needed to take some time to think it over and consult with my son. When I called back to set up the appt, he handled everything including the courtesy car to and from my home to the dealership. The work was done within the timeframe he had told me.
The employees at Biggers are always friendly and helpful. The only place I bring my car.
This was the best service advisor I've ever had.
Good service
Top notch service department
Quick and professional service.this place is top notch.
Biggers always gets it right! Their customer service is top notch and my service adviser Austin was great!
The customer service was excellent. My sales rep was knowledgeable and could answer all my questions. He also wasn’t afraid to say he didn’t know, but would go and get the information to answer my questions. I would definitely go back for another vehicle in the future.
The gentleman was kind and courteous. He had trust my concern over the type of oil being used in my performance vehicle and assured me that mobile one would be used instead of the other oil that had the same weight. In addition, he offered me a coupon that was better than the discount that I would have received with the offer that I had come in with
Did a nice job. They also answered questions that you asked. Will go again for service.
Jesse was very courteous and professional. He explained what problems that was founded with my truck and recommended what should be taken care of 1st and so forth.
Great service. Answered all questions thoughtfully. Took extra steps to find out if weird noise was noticed by other owners
It felt genuine and trustworthy. I wasn’t upsold or pressured to do anything I did not need to do.
service was quick, but the cost of service was very expensive in my opinion. on a fixed income makes it hard to use the dealer service option... may /will have to check out different options.....
Not prepared for proper customer service.three day to do a 5to8hr repair.unaceptable. second time for me
Listen to what was wrong Address the problem Kept me informed during process Very satisfied
Brian was very professional and took care of my truck The dealership was very clean
I had such a great experience getting my new 2026 Chevy Trax! I'm especially thankful for Fredy for helping me through the whole process and making sure I got a good deal. He was patient, helpful and really made the experience easy and stress-free. I'm absolutely loving my new Trax and couldn't be happier with my purchase. If you're looking for someone who will genuinely help you find the right vehicle and make sure you get an good deal, I will most definitely recommend Fredy! Thank you again for making this such a great experience.
I was charged $650 to replace a small solenoid valve (EVAP). Two days later, the service engine light came on again! This service department is not good! Avoid Chevrolet vehicles altogether. My Equinox has only 35,000 miles, and I’m dealing with these Service engine lights repeatedly. Will never buy another Chevy again! Sticking with Toyota and Honda from here on out.
Always a great experience. Diego is the best. No issues and thanks for the loaner.
I've been going through your service department since the purchase of my Malibu in 2012. I've always had good service from my advisors over the years. Very helpful and professional. Thank you.
Brought vehicle in. Had to return next day because it was not explained to me that I had to make a decision on brake parts, which had to be ordered and would take a day to fulfill. Dropped off next day and received a call that the brake service for this corvette (2013 GS) was more labor intensive than expected (???) and that the vehicle could not be returned until Monday. Today is Friday. Question: shouldn't the shop know this?
I always make an appointment and always try to be there 15 minutes early. I was greeted promptly and told he would finish the customer before me and then check me in. It was only a couple of minutes and then I was asked what my appointment was for and I told him. He suggested other things that would need attention in upcoming appointments. I was given an approximate time and it was done early and I was on my way. Very satisfied.
Brian is great to work with. His communication was outstanding throughout the entire maintenance process today.
Yari was great to work with. I was worried about the amount of service that might be needed, but to my surprise, they were able to fix the problem easily and without a bunch of added expenses.
Biggers is the best. I’ve bought 5 cars there. You can always count on them for courtesy and commitment with them
My Service Manager, AUSTIN GOMOLINSKI, explained everything in great detail, and listened carefully to my concerns. He was knowledgeable and courteous. He arranged a ride for me with the courtesy van to and from my home. Kudos to the driver, Pat, for being courteous and driving safely.
We had a wonderful experience with Diego he was so knowledgeable about the car was not pushy answer any questions we might have we ended up purchasing a 2027 Chevy equinox
He let me vent about my car troubles and answered all my questions. Super friendly and communicative.
Brian was very helpful and listened to what I needed. Very helpful with working with my warranty.
Our experience in looking for a new suv didn't workout based on our budget however working with Jeff Purcell was an awesome experience and ended with the purchase of our newer used 2024 Chevy Equinox. Jeff was a pleasure to work with and hops guidance and easy approach helped us find the perfect vehicle. We couldn't be happier. We had to come back to gey out plated transferred and appreciate the manger in making that extra call to make it happen after they kept saying it wasn't possible. Without saying exactly the reason, I would give them a 4.5 ... Read More Google - Aug 15, 2026
Worked with Hugo from Biggers Chevy. He was a great guy to work with and was quite knowledgeable. Ended up working out a deal that was fair and transparent. Kudos Hugo and team. Felt like I was a part of the family
Always great service. Have been using them for 15+ years. Honest people and I feel comfortable having them work on my car.
Came in for a regular oil change and the job was done way sooner than expected. Great job as always!
Elder is great and he is going to do well at Biggers Chevrolet. Thank you!
Amaan is an excellent sales/finance guy. I walked in not knowing what to get; I was thinking of a Colorado. He asked what my budget was and said I could get a Silverado, which is much bigger and would be better for me. He first showed me the Colorado, and he was right—I could barely fit. Then he showed me a Silverado, and the entire process was seamless. He also did all of my paperwork, and I got an extended warranty as well. Best car-buying experience I have ever had.
He was also kind enough to set up ... Read More DealerRater - Aug 14, 2026
Good service! Good people They helped me with all the procesing to get my car !
My daughter brought my truck in for an oil change and was treated very professionally. Thanks guys for the great service!
Hugo Arias is a good dude and he helped me figure out my options after a lease end situation. Great job, would recommend!
Biggers was Great! Diego Q. Is an excellent sales person. He was helpful through the test drive and purchase, did not make me feel rushed. The whole team was knowledgeable and I am happy
I bought a certified car that has so many issues that are not covered Extended warranty is not covered