Customer Testimonials
One never knows when purchasing an automobile from a dealership what the service department experience will be afterwards. I have never been disappointed with the courtesy and efficiency of Biggers Chevrolet.
Rodger and team are great
Great working with Bobby and Mike. Seamless experience
Excellent service and friendly experience as always
The complementary wash after service seemed to make my car dirtier. The soap left more stains than the dirt that was on the car.
Super expensive
Took my car there because of a transmission leak and a recall. They did the recall but totally ignored the big problem
They were responsive and able to schedule an oil change. The details and video provided was nice.
Check out the "check engine" . Great surprise. Nothing wrong. Loved the pickup service.
First time service customer, I was happy with the effort and attention given to my questions.
We met with a young gentleman by the name of Hugo. When we walked in the door, he met us with a nice big smile and never lost it through our whole visit. I was very indecisive on which car I wanted (Since I test drove four) But he was always willing to answer questions and get us numbers to where we felt comfortable enough to make a decision on the Chevy Trax. We pretty much met everyone in the store and had a lot of laughs. Thank you Biggers for making this experience an enjoyable one.
We received on service day and repairs were completed faster than expected. Would recommend this service center.
Everyone was polite and friendly. I'm sure the work was done well. I especially enjoyed the rides back and forth as the driver was very pleasant. We had good conversations. I only rated one employee because I don't remember them. Sorry
Very helpful. Took care of all my needs All were friendly, service with a smile.
My service advisor did a great job making sure I was taken care of and told me exactly what was going to happen. I was also not charged for the work that was performed! Much appreciated and thank you to Biggers Chevrolet!
Jesse Moreno was knowledgeable. He explained well. He advised me. Friendly patient and good at customer service
Hour and a half for oil change seems a little excessive, has to go back in service bay to get vehicle It was done, just sitting on desk with no one paying any attention to it
Provided great service and communication thru the process. Truck was done on time and as promised
Working with the guys at Biggers is always an awesome experience.
Always positive. Any and all staff very friendly and helpful.
Our company just bought an express van from the commercial department at Biggers Chevy in Elgin and Mike and Bobby were absolutely fantastic to work with through the whole process! Their prices are very fair and the process was perfect ! We are gonna buy another one from them very soon ! Pete Lifeline Plumbing Heating Cooling
Amaan was friendly, fun, and very informative to work with as I was considering a new car. He showed me different options and we took a drive before I made my decision. The Biggers Dealership is excellent! Everyone was great to work with including Jim Leichter!
The employees that I dealt with were very helpful, informative and knowledgeable about their job. I was informed every step of the way.
We came in to lease another vehicle from this dealership. So far we are very happy with the Trax that we are leasing. Thank you to Jeff Purcell for working with us and answering all of our questions during this process.
Very good and handy
An accident left my wife and I without a vehicle, so we are extremely appreciative of the quick and easy service from Jeff P. and the rest of the Biggers team!
Costumer service wasn't the best. I had to call and show up in person to stay up to date about my vehicle.
After my vehicle was finally done, I got it back with stains of grease over the paint.
I got a new motor and the oil life was not reset to 100%, I assume that motor has new oil and filter.
No one explained me what exactly happened with my vehicle and if the new motor has an extra time warranty or the same until the current warranty expires.
My vehicle is running fine so far, I guess the ... Read More Google - Nov 2, 2026
Brian Peña was very knowledgeable and efficient with a great personality, he made our visit 100% stress free!
The service was timely and professional-a bit costly. But I feel that Biggers doesa quality job on any repairs that I've had done.
Went in for an oil change and while waiting purchased a new vehicle. Salesman Jeff couldn’t have been nicer. Extremely helpful and answered every question I asked of him. After our purchase Jeff was very accepting and willing to help me set up everything I needed for the vehicle. Went back the next day with a few more questions and even though it was Jeff’s day off he graciously came in to help me. Best salesman ever!!
During our completion of the paperwork several managers came by to thank me for coming into Biggers Chevrolet.
I’m very ... Read More Facebook - Oct 30, 2026
Amazing person. Very friendly helped me out so much with everything. Going out of his way to help me. Very Professional. Kind. Helping. Would def recommend him. Thankyou.
They do great job with servicing our vehicles
Polite
Constructive feedback: sending service approval to proceed with repairs can delay the process. A phone call works quicker. I was not home Monday and would not have seen the email until late in the day. Once the call was received the approval was given. I was told you would contact me when the car was ready. By 4:20pm I had not heard and called to follow up. I was concerned as I needed a ride and your driver goes home at 5pm. Ultimately it all worked out. Again, this is not a complaint, just constructive feedback.
Always a good experience here. I came in for a regular oil change no issues
Jeff was an excellent salesman. Thank you to Jeff and his team for helping us find a new car.
Aman was great. He and his team made the buy process simple even from half way across the country.
From Facebook, to text, from phone call, to drive , to finance. I received VIP treatment all in a few hours I drove home with my new car!! Thank you everyone
Jason was pleasure to work with. We needed a truck with more towing capacity and he took the time to show us several options. All great trucks. After walking through the lot looking we decided on a truck that would fit our needs and the deal was done. Dressed in white like a contractor should the trial boss is the newest addition to the fleet. The rest of the staff was on point. Polite. Professional. And authentic. Thank you Jason from everyone at Suburban Boiler inc.
Everything it was ok but as soon I get out the service a message starts showing up on my car saying service sensor brakes pads and I don’t understand if the service department did all inspections didn’t found anything on my car now I need to take it to do that service .
Russell and Amaan. Never pushy. Very respectful and considerate.
Extremely Disappointing Experience — Zero Stars If I Could!
It won’t allow me to give zero stars, but that’s what I would give this dealership based on my experience.
I’m still trying to process how this was handled. I called last night to confirm that a vehicle I found online was still available. I was assured it was, and I scheduled an appointment for 10:30 this morning. My salesman, Hugo, confirmed my appointment by text this morning. He knew both last night and this morning that I was driving from Wisconsin, and we continued texting while I was on ... Read More Google - Oct 24, 2026
Worked with Hugo who was excellent to work with answered my questions and made it an overall enjoyable experience overall.
We waited for a while, and since we are both handicapped could not wait 2 1/2 hr more in the service depart. , so asked for a ride home. I was disappointed in the sales dept., I walked in there 3 times looking around and NO ONE acknowledged me or even said hello. I was interested in looking at a car that was there, but no one approached me, and there were 4 men either all talking to each other or at a desk. Was it because I am a senior lady walking with a cane?Oh well, I decided that you don't need ... Read More DealerRater - Oct 23, 2026
Service writer professional and personable
Sold us a 2021 Ford Bronco for around 18k after everything. We have had nothing but problems in the past few months we've have it. Had to pay around $1700 in repairs for a sensor and brakes that apparently were super worn. Now, 6 months later, we have been told my multiple mechanics that we need a whole new transmission. So either we trade the car and lose value, or fix the transmission for 8k. Obviously don't buy from here cause they don't check the cars very well.
Closing was easy, no extra stuff, up front pricing. The Car is in good shape.
I had a great experience dealing with Fredy. Being over 4 hours away, I wasn't sure how the process would work. But Fredy did an amazing job of providing me with all the necessary information and was even nice enough to take a video of the entire car to make I wouldn't get any surprises if I made the trip to look at the vehicle. When I arrived, Fredy had a copy of the CarFax that he had sent me in case I needed to review it and answered all my questions about the Blazer and its equipment. There ... Read More Google - Oct 22, 2026
Friendly and very good service
In and out quickly, for service. Dr everyone was freindly and helpful.
Everyone at the store is so helpful and professional. I dont know of a better service department!!
Everyone was very helpful in getting the purchase of my car completed and done in the best way for my situation.
Brian is an outstanding representative in the Sevice Department . He makes sure That everything promised is done. Truth 💯 percent great Representative as well make sure as me being a customer I am satisfied. So Kudos 5 times over for doing an outstanding job. He is a keeper for sure as well worth a raise.
Got in right away and had my car back the following day. Great experience!
Biggers Chevy answered all my questions and were able to accommodate a last minute oil change. Will definitely keep going there for service. Thanks.
Jesse the service rep always overquotes me on service and didn't give me my full 13% discount for my service
y salesperson was welcoming, but unresolved tire safety concerns prevented a fully satisfactory overall experience.
Brought my box truck in for it's first service and they took good care of it. Nothing in the box was shifted or caused to fall from the walls, excellent care and consideration for my truck!
Great service team
Courteous staff. Prompt service. All services to be done explained simply. All services completed when promised.
Good service
Great service very helpful would highly recommend to friends and family i will return for sure
I love Jeff that helped us buy the car. He was very friendly and helpful. The other people nice too. The only thing they need to check is if the remotes for both cars are working because mine wasn’t and couldn’t get in the car. A 7 year old showed me how to get in my car yesterday. Biggers owes me a battery for the remote control I had to change so I got in my car thru the key way. I was just upset because I had to be somewhere in 10 minutes when my remote wasn’t working. ... Read More Google - Oct 14, 2026
Wont be coming back here for service again! Very unproffesional techs not to mention the mess they left in my vehicle, QUALITY OF SERVICE HAS DRASTICALLY GONE DOWN!
Had my battery replaced by O'Reilly I. Elgin and something came loose in the under dash fuse box. Took it to Biggers, they got me in the next morning. Traced the short and repaired the problem. Was on the road by 11 AM. I was amazed at the price for fixing the short. Lot less then I expected. It was a very fair price, especially for a dealership.
I read the previous reviews and was a little skeptical at first. But don't believe everything you read. This dealership is top notch in my eyes. They were amazing all the ... Read More Google - Oct 11, 2026
Great buying experience. Knowledgeable and fun salesman. Car was a great price, in perfect condition, clean inside and out and fully charged. (EV Equinox). Thank you
Great experience, Hugo too the time to listen to what I wanted. His persistence efforts have paid off. Ali was able to close the deal with what I was looking for. It would have been nice to see the vehicle during daylight hours before taking it home, but I'm confident the Biggers Chevrolet team will address the few things I've uncovered. Overall great experience and highly recommended.
I had great experience with Biggers Chevrolet in Elgin. I was looking to complete a vehicle swap from an hybrid to an EV. Hugo was determined and his persistence to get the deal done is greatly appreciated. Thank you to Hugo, Ali, Russ, and Joe to help complete this deal.
great service the tech spotted a problem while in for routine service and it was taken care of
The process went so well! Excellent experience! No lies, scams or bamboozling! Was done with the deal very quickly and the process was spelled out in great detail. The vehicle is used but the vehicle was in great shape and extremely clean! Worked with Fredy. Absolute real and honest salesman. Thank you to Biggers Chevy team and family!
Best service in the western Burbs!!, Great Dealer in all departments!
Amaan did a great job. He’s very professional and personable. Thank you. Love the dealership. Appreciate the good experience in buying a car. All of the Bigger’s associates were great.
Jane not received check yet.,
I'll never take my blazer anywhere else..great care..top notch service, kept up to date on things through every service. When my blazer had issues, they were able to provide me with a car & as a woman working 6 days a week & taking care of a toddler grandbaby..this is so crucial..now Im back on the road again..thanks for everything! my adviser Michael Mathews is so knowledgeable & helpful through any questions of the services
Excellent service. Slow when it came to diagnostic testing, terrible pricing but safe and comfortable place to take your vehicle
A fine on time fast job, done by all thanks.
Workers are always welcoming and friendly. That’s why I keep coming back not just for oil changes, but vehicle purchases as well.
You guys honestly suck pick up the goddamn phone
Courtesy, friendly and enthusiastic about her job Efficient and able to handle multiple tasks at once
Great experience. They were on time and kept me in the loop. Love the service
Just wanted to say my experience with buying my new car was a good one.My salesman Diego montes was very knowledgeable and answered all my questions I had about my new purchase. I felt very comfortable with my equinox ev. Everyone that help with bringing the car inside to look it over because of the rain. The signing of the paperwork was easy and no pressure .I would recommend biggers Chevrolet they did an outstanding job. Thank you
Joe and Jason were both friendly, helpful, and easy to work with. We found a great car at a great price, and the entire experience was pleasant and stress-free. I’m very happy with my new car and would definitely recommend them!
Great employees knowledgeable and friendly. Quick service. Would defiantly come her again. I would trust them with repairs
Did all work timely Did call with a recommendation to change cabin filter He also found me a coupon to use to help lower the bill
Everyone very helpful and willing to help out as needed. Also gao a ride home as well.
It’s always a good experience here. I just came for a regular oil change
Very aggravated that I had my car for less than 30 days and had to spend almost 1000. That I do not have to get it fixed. Nothing else to say. Stop sending me surveys
Whether in service or sales they are always ready help out. Also nice to a ride home while waiting for car to get fixed.
Biggers does excellent work. My only negative comment would be the maintenance or repair is sooo expensive.