Horrible Experience - Avoid This Dealership I had one of the worst experiences at this dealership and strongly caution anyone against doing business here. After waiting three months for a vehicle they ordered for me, the dealership owner tried to rip me off on my trade-in and overprice the new vehicle by $5,000 above market value. Despite knowing the true worth of my trade-in, they grossly undervalued it, assuming I wouldn’t notice. When I challenged these unfair practices, I was met with a threatening attitude, with the owner warning me that I’d regret leaving a bad review. The atmosphere was incredibly unprofessional—no one acknowledged me when I arrived, and the staff appeared miserable and unmotivated. After purchasing 16 vehicles from this dealership over the years, I’ve never encountered such blatant disrespect and shady business tactics. Thankfully, I went to a different dealership, where I experienced a world of difference. They used a high-tech AI system to appraise my truck, giving me an accurate valuation and offering $4,000 more than this dealership. I ended up trading in my vehicle and purchasing a certified, warrantied truck for a fair price—avoiding what would have been a $9,000 loss between the lowball trade-in and the overpriced new vehicle. To make matters worse, my boyfriend also had a terrible experience with this dealership. He ordered a custom van for his business, only to face a bait-and-switch tactic. The dealership demanded $7,000 above MSRP at the time of delivery. Because he urgently needed the van for his job, he had no choice but to pay the inflated price. He told me afterward to never do business with them again. If you value fair pricing, professional service, and integrity, avoid this dealership at all costs. I will never return and cannot recommend them to anyone. You should check their recent reviews to get an accurate idea of their services. Many former customers, including myself, have had awful experiences with everyone at this dealership. If you sort by negative reviews, you’ll notice a clear pattern of dissatisfaction over the past several years, especially this year. Loyal customers who have supported this dealership for decades are sharing similar frustrations. Instead of addressing problems, they always seem to come up with excuses.

If a customer buys a used car without an extended warranty due to the cost, they shouldn't have problems with the air conditioning in the car in less than 3 months. Especially if the air conditioning has only been used two times. Edit here: How irritating it can be to read a business response and then experience MORE issues with the product purchased....

Great service!

I recently had the pleasure of visiting Biggers Chevrolet in Elgin, and I must say, the experience surpassed all expectations. From the moment I walked in, I was greeted by a team of incredibly friendly professionals who truly went above and beyond to ensure my satisfaction. Not only did they provide exceptional service for my vehicle, but they also took the time to recommend additional services without being pushy or rude when I declined some. Their consideration for my preferences and their transparent approach truly set them apart. Despite the distance from my location, I am wholeheartedly convinced that I will make the journey back to Biggers Chevrolet for all my future automotive needs. Their exceptional customer service and genuine care for their customers have undoubtedly earned my loyalty. I highly recommend Biggers Chevrolet to anyone seeking a pleasant and reliable automotive service experience.

Mike M is the best service rep and always makes me feel super comfortable and confident that I am great the best work done.

Just thanking Diego Montes for selling me another great hassle free truck. Highly recommend Diego to anyone looking for vehicle.

We purchases an Equinox from Diego Quintero at Biggers Chevrolet in Elgin. He was knowledgeable and gave us several options. Would highly recommend him to any first time or seasoned buyer. Thanks Diego for all your help

I bought a car for my son, Diego Montes was very helpful he is very professional and knowledgeable, friendly. Excellent customer service. He went above & beyond in helping me getting the best vehicle for my son. & the process was easy and fast. I would definitely recommend Biggers Chevrolet to anyone who wants to buy a car. I have a wonderful experience!!

Diego was very good to work with. I feel like I can call him anytime if I have any questions. I will refer him to family and friends.

Brought my Corvette in to have the brakes serviced because I thought the front rotor on one side looked worn. Must have been my imagination because everything checked out OK. I was expecting much more so they ran some new brake fluid and that was it. Car was finished that day.

Everyone at the store is great. A bunch of professionals

We had a great experience buying our Chevy Trax from Biggers. Jeff Purcell and Bob Colwell went above and beyond to make our purchase as easy as possible. We Love the car!

Coke was amazing I ordered a 2024 trax and we looked through so many that were inbound to find the right. And in the end it made the process of buying so easy and seamless. I was in and out super quickly.

My car buying and trade in experience was excellent at Biggers Chevy. My wife and I needed a bigger truck, specifically a 2500 HD, over our existing Silverado 1500 to pull our travel trailer as ride with 1500 wasn’t comfortable. Bobby Mengler was our sales representative and was extremely courteous, knowledgeable, and honest. We purchased a used 2500 HD which was certified and was priced very well. Overall experience was great as dealer provided me with a reasonable and fair trade in on my vehicle and were willing to go above and beyond to earn my business. Bobby was awesome and made my wife and kids feel welcome. If you are seeking a used or new vehicle, I would highly recommend that you at least give Biggers Chevy an opportunity to earn your business. Moreover, do yourself a favor see Bobby and he will make sure he gets you where you need to be and work with you on both a professional and personal level.